Reference

Terms and Conditions for Using Dhaka 8

These terms set out the rules that apply to your account on Dhaka 8 — how it is opened, how payments through bKash, Nagad, and Rocket are processed, and what you agree to when you access the platform.

Account eligibility requiredbKash, Nagad, Rocket coveredJurisdiction rules applyOne account per personTerms updated without notice

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HOW WE HANDLE YOUR DATA

Account Security and Data Handling

Your account data — including the wallet details you link for bKash, Nagad, or Rocket transactions — is stored with encryption in transit and at rest. We retain account records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice. You can request a copy of the data we hold on your account by contacting support with your account reference. If you want to correct inaccurate details, the fastest path is through account settings; for anything that cannot be changed self-service, support can process the update after identity verification.

Data Retention

We keep your account and transaction records for the period required by applicable financial regulations. After account closure, records are held for the standard retention window then deleted.

Wallet Security

bKash, Nagad, and Rocket wallet links are verified at the point of addition. We never store your mobile banking PIN or full wallet credentials — only the reference needed to route transactions.

Access Requests

You have the right to ask what data we hold. Contact support with your account ID and a verified identity document and we will respond within the timeframe required by applicable law.

Account Changes

Name, contact number, and linked wallet updates all require identity verification. This step protects your account from unauthorised changes and keeps your withdrawal path clear.

TERMS QUERY SUPPORT

Reach Us About These Terms

If a clause in these terms is unclear or you believe your account has been affected by an error in how the terms were applied, contact us directly. Our support team handles account and policy queries and can escalate to the relevant team where needed. Response times may vary, but we aim to acknowledge every message within one working day.

How Our Terms Govern Your Account

Dhaka 8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on Dhaka 8, you enter into a binding agreement with us. These terms cover how your account is opened and verified, how deposits made through bKash, Nagad, or Rocket are treated, and what happens when a withdrawal is requested. We verify

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account identity before processing any withdrawal — this is a standard step and applies to every account regardless of wallet type. You must be of eligible age under the law of your region to hold an account with us. We do not accept accounts from regions
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where this service is not permitted, and it is your responsibility to confirm that access is lawful where you are. We may suspend or close an account if the information provided at registration is found to be inaccurate or if activity breaches these terms. Changes to
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these terms take effect from the date they are published; continuing to use your account after that date means you accept the updated version. If you have questions about a specific clause, reach our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms and Conditions — Questions Answered

These are the questions we hear most often about how our terms work in practice. If your question is not here, contact support directly.

You must be of eligible age under the law of your region and access the platform from a permitted location. We do not open accounts where local law prohibits this service, and you confirm eligibility when you register.

Deposits already received and credited to your account wallet remain accessible subject to the verification process. We will contact you through your registered details to explain the next steps and what documentation is needed.

Yes. We may update these terms at any time and will publish the revised version on this page with the effective date. Continued use of your account after that date constitutes acceptance of the updated terms.

Contact support with your account reference and a verified identity document. We will confirm what records we hold and provide them within the timeframe required by applicable law in your eligible region.

Verification typically requires a valid identity document and confirmation that the bKash, Nagad, or Rocket wallet linked to your account belongs to you. This step is required before withdrawals are processed.

The core terms apply equally regardless of which local wallet you use. Specific processing steps may differ between bKash, Nagad, and Rocket — those differences are documented in the payments section of your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoRoyal Mango Reels InfoAbout Us AppDhaka 8 App

Terms and Conditions for Using Dhaka 8

Account Security and Data Handling

Data Retention

Wallet Security

Access Requests

Account Changes

Reach Us About These Terms

Terms and Conditions — Questions Answered

01 Who can hold an account on Dhaka 8?

02 What happens if I deposit via bKash but my account is later suspended?

03 Can the terms change after I register?

04 How do I request the data Dhaka 8 holds on my account?

05 What does account verification involve?

06 Are these terms different for Rocket and Nagad users compared to bKash?

Terms & Conditions

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